Membership Manager
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Job Description
Lead Membership Manager overseeing OPTN membership processes and compliance. Managing applications and maintaining records while engaging stakeholders in the healthcare sector.
Responsibilities:
- Manages member organization's service operations to deliver member satisfaction and achieve strategic goals
- Overseeing individual process membership application from intake through decision
- Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members
- Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards
- Conduct routine reviews of member information and identify potential deficiencies or areas for improvement
- Analyze membership applications and update requests for completeness, accuracy, and compliance standards
- Prepare application summaries and support committees reviewing membership requests
- Perform quantitative and qualitative analysis of member performance metrics and trends
- Utilize dashboards and other documentation to support compliance reviews, performance improvement initiatives, and policy enforcement efforts
- Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions
- Maintain accurate records of applications, reviews, and membership data within tracking systems.
Requirements:
- Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
- At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
- Strong abilities in critical thinking, problem-solving, and data analysis
- Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
- Experience in working within data-driven systems or databases is preferred
- Exceptional written and verbal communication skills to effectively liaise with members and stakeholders
- Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
- Customer Service experience
- Must be able to obtain a Public Trust clearance
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Flexible work week to own your priorities at work and at home
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year
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