Lead Product Manager
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Job Description
Lead Product Manager at TigerConnect improving communications technology in healthcare. Leading product strategy and development in a cloud-native AI-powered platform.
Responsibilities:
- Partner closely with the VP of Product responsible to set Communications product strategy and direction
- Define, plan, and manage the roadmap for telephony features and enhancements
- Identify customer pain points and needs by leading conversations with internal and external stakeholders
- Serve as a subject matter expert for Hospital Operators and Customer Contact Centers
- Serve as a point of contact for external development and integration partners
- Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc.
- Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track
- Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
- Triage and prioritize bugs to provide direction for engineering and QA teams
- Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
- Write user stories, acceptance criteria, requirements
Requirements:
- Bachelor’s degree, MS or MBA preferred, and 8 + years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience
- Previous experience in managing product development backlog
- Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
- Strong knowledge of IP (internet protocol) and networking technologies is required
- Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred
- Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime
- Experience with cloud computing technologies such as AWS and Azure is preferred
- Understanding of standard product management methodologies is required
- Experience with agile product management and development practices is preferred
- Experience with telephony systems and other healthcare information technology
- Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
- Penchant for data-driven decision making and analytical thinking
- Entrepreneurial, inquisitive, and empathetic spirit
- Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends
- Enterprise or B2B products expert
- Solid sense and belief of user-centered design and intuitive UX
Benefits:
- Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
- Our flexible time off lets you work hard and play hard—on your schedule
- Join a mission-driven team committed to making a real impact in the world of healthcare
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