Learning Experience Designer
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Job Description
Learning Experience Designer at Employ designing and building product learning programs. Enhancing user engagement through effective content and training for customers and employees.
Responsibilities:
- We are seeking a Learning Experience Designer to design and build critical product learning programs for customers and employees
- As the Learning Experience Designer, you will take a hands-on approach in creating multi-modal learning programs that enhance our customers’ ability to independently administer their Employ solutions with confidence
- Driving case deflection, product adoption, customer retention and account growth
- Design high-impact content, including microlearning videos, process guides, assessments, and additional resources, that reduces customer friction points and promotes product adoption
- Conduct targeted needs analysis and discovery with subject matter experts
- Continuously monitor training effectiveness, and take a data-driven approach to content iteration
- Own the end-to-end lifecycle of learning assets, ensuring content remains accurate as the product evolves through each release cycle
- Partner closely with the Digital Experience and Customer Success teams to create scalable learning programs and effective digital onboarding programs
Requirements:
- 2-4 years of experience in developing and maintaining customer-centric product learning programs for a SaaS platform
- Demonstrated success creating learning content utilizing learning design models and anchored in sound adult learning principles
- Experience partnering with cross-functional teams to conduct thorough discovery and needs analysis to ensure learning programs effectively support targeted outcomes and reduce friction points for our customers
Benefits:
- Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
- Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
- Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.
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