Legal Director
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Job Description
Legal Director at Avantia Law managing client services and team performance. Leading on service delivery with a focus on innovation and technology in legal services.
Responsibilities:
- **Club performance **
- With support from your MD and central functions, actively manage the Club’s financial and service delivery performance
- ** Client Service Delivery Management **
- Lead new client onboarding: advising on and developing templates and playbooks, agreeing negotiating positions, escalations and handoffs and launching clients into day to day service delivery.
- Oversee the intake of new client requests, triage/assessment and allocation to team members
- Balance team member workloads for efficiency
- Monitor SLAs and intervene where necessary
- Ensure overall client satisfaction
- Maintain an active client caseload, likely to be at around 40% of the volume of other lawyers in the team, and anticipating that may increase at times to cover short term peaks or team absence
- **Team Management and Leadership **
- Day-to-day line management of Club lawyers and legal professionals, although you may choose to delegate to / share with more senior team members when appropriate
- Absence planning and workload management for team members
- Performance management, including active management of under-performers
- Actively manage Consultant team members
- Forward planning, recruiting, onboarding and training of new team members
- Coaching and developing team members and keeping an eye to their welfare
- Club social, culture, wellbeing and sense of belonging
- **Account Management **
- Working with the CCO, your MD and Lawyer team, execute Avantia’s account management programme with your Club’s clients, including looking for cross- and up-selling opportunities
- Lead continuous improvement programmes for your clients
- Manage all escalations and take ownership for overall client satisfaction
- **Service Line Leadership **
- Act as a member of the Service Line Leadership Team, led by the MD
- As part of the Leadership Team coordinate ensure smooth and consistent service delivery and team management across Clubs
- Contribute to Service Line strategy and planning, help to develop and launch new products, improve service delivery capabilities
- Support new Clubs and their Legal Directors
- Support Service Line go-to-market planning and pre-sales
Requirements:
- Licensed to practice Law in the USA or Canada with additional jurisdictions a bonus.
- Have at least 6 years’ legal experience post qualification, either inhouse or private practice
- Have some experience managing, training and motivating team members
- Have familiarity with asset managers, investment banks or other financial services firms
- Have experience with independently providing legal advisory services.
- Tech savvy and able to adapt to Avantia’s technology suite (e.g. HighQ). Any specific interest in artificial intelligence and legal tech is very welcome!
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