Líder de Servicio EDR/XDR - Product Owner, Service Lead
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Job Description
Líder EDR/XDR en Inetum, proveedor europeo de servicios digitales. Gobernando plataformas SOC/MDR, roadmaps tecnológicos y evolución de servicios de ciberseguridad.
Responsibilities:
- Gestionar el ciclo de vida completo del servicio EDR/XDR
- Definir y actualizar la estrategia de producto
- Revisar periódicamente el catálogo de capacidades
- Mantener el roadmap de evolución tecnológica
- Evaluar nuevas capacidades de CrowdStrike, Microsoft, Palo Alto y Trend Micro
- Coordinar iniciativas de mejora de cobertura de detección
- Realizar análisis comparativos entre plataformas y soluciones
- Definir estándares operativos y técnicos
- Participar en comités de servicio y revisiones periódicas con clientes
- Establecer KPIs y métricas de adopción del servicio
- Identificar oportunidades de automatización y optimización operativa
- Liderar iniciativas para mejorar la experiencia de cliente y el valor percibido del servicio
- Liderar la definición, gobierno y evolución del servicio EDR/XDR, incluyendo propuesta de valor, catálogo de capacidades, niveles de servicio, entregables, modelo operativo y hoja de ruta tecnológica
- Colaborar con el Service Manager y los equipos del SOC para alinear estrategia, necesidades de clientes y capacidades tecnológicas
- Dar soporte a áreas de negocio y preventa
Requirements:
- Más de 8 años de experiencia en ciberseguridad operacional
- Experiencia demostrable en definición, evolución y gobierno de servicios de seguridad gestionada
- Conocimiento profundo de plataformas EDR/XDR, especialmente CrowdStrike Falcon, Microsoft Defender XDR, Palo Alto Cortex XDR/XSIAM y Trend Vision One
- Conocimiento avanzado de metodologías de detección y respuesta ante amenazas
- Experiencia en diseño de servicios, catálogos, modelos operativos y estrategias de evolución tecnológica
- Capacidad para traducir requerimientos de negocio en capacidades operativas y técnicas
- Experiencia en definición de KPIs, SLAs, XLAs y métricas de valor para clientes
- Conocimiento de arquitecturas SOC modernas y modelos MDR
- Certificaciones valorables: CrowdStrike Certified Falcon Administrator (CCFA), CrowdStrike Certified Falcon Responder (CCFR), Microsoft SC-200, Microsoft SC-100, Palo Alto PCSAE y certificaciones Cortex XDR/XSIAM
- Conocimientos adicionales valorables en gestión de producto, Service Design, Service Management, Threat Intelligence, Exposure Management, Vulnerability Management, Security Operations Metrics, FinOps aplicado a plataformas de seguridad, IA aplicada a operaciones de seguridad y automatización SOAR
Benefits:
- Asistencia a conferencias, ponencias y charlas en congresos de seguridad informática
- Amplio catálogo formativo en competencias tecnológicas y certificaciones
- Formación en idiomas con 12 opciones
- Formación en habilidades personales
- Acceso a Udemy y OpenWebinars
- Retribución a la carta: seguro de salud, tickets de comida, guardería, tarjeta transporte y formación
- Seguro de vida incluido
- Descuentos en productos y servicios del grupo
- Contrato indefinido
- Horario flexible de oficina
- Posibilidad de teletrabajar
- Estabilidad y ambiente laboral colaborativo
- Carrera profesional según experiencia y potencial personal
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