Loan Modification Coordinator

Posted 2hrs ago

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Job Description

Loan Modification Coordinator overseeing Guild Mortgage’s end-to-end mortgage modification and payoff processes. Coordinating cross-functional teams, compliance, documentation, and workflow improvements.

Responsibilities:

  • Manage and oversee the daily execution of the loan modification process from initial review through completion
  • Ensure loan files progress through Encompass milestones according to workflow rules and timelines
  • Review and resolve stalled, delayed, or exception-driven modification files
  • Provide guidance and escalation support to loan modification processors, underwriters, and support staff
  • Coordinate loan modification activities across Servicing, Legal, Underwriting, Construction/Repair, Closing, and Post-Closing teams
  • Communicate modification terms, approvals, documentation requirements, and execution status
  • Coordinate execution and receipt of final modification agreements and update systems
  • Analyze workflow inefficiencies and recommend operational, staffing, or system improvements
  • Develop and maintain process documentation, job aids, and training materials
  • Support change management for system upgrades, policy updates, and investor changes
  • Ensure compliance with investor guidelines, regulatory requirements, and internal policies
  • Support audits, regulatory examinations, and investor reviews
  • Identify process, system, or control gaps and implement corrective actions
  • Handle inquiries from borrowers, builders, loan officers, and other transaction parties
  • Safeguard confidential, proprietary, consumer, and other protected information
  • Perform other duties as assigned

Requirements:

  • Bachelor's Degree directly related to the position or equivalent, preferred
  • Minimum five years' experience in a variety of different roles is required
  • Ability to compute rates, ratios, percentages, and financial figures
  • Ability to interpret bar graphs and apply basic algebra and geometry
  • Knowledge of probability, statistical inference, plane and solid geometry, and trigonometry fundamentals
  • Excellent verbal and written communication skills required
  • Highly organized and detail-oriented
  • Ability to work in a fast-paced, metrics-driven environment
  • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
  • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions
  • Must comply with applicable investor guidelines, regulatory requirements, and internal policies
  • Must safeguard confidential and proprietary information
  • Travel of 5% or less may be required

Benefits:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • AD&D insurance
  • LTD insurance
  • 401(k) with employer match
  • Remote work arrangement
  • Competitive compensation
  • Pleasant work environment