Logistics Lead
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Job Description
Logistics Lead managing Radial 3PL fulfillment, DTC and B2B orders, and shipping costs. Supporting Sunday’s online and retail lawn-care product business.
Responsibilities:
- Own the day-to-day Radial 3PL relationship for DTC and Retail fulfillment
- Manage daily operations, escalations, weekly business reviews, and quarterly business reviews
- Hold Radial accountable to SLAs and productivity terms, including units per hour
- Drive corrective actions when 3PL performance slips
- Plan and staff peak fulfillment periods across Retail Pipe, Reauth, and new-subscriber orders
- Manage 3PL production work including kitting, pre-kitting, display builds, and rework
- Own DTC and B2B orders from creation through delivery
- Resolve stuck, short-shipped, or misrouted orders
- Lead daily B2B order routing, including the Claude-based routing process
- Maintain routing rules and SOPs
- Partner with Retail on wholesale order inquiries and retailer routing and compliance requirements
- Evaluate carriers and shipping methods for cost and reliability
- Partner with Customer Service on customer-facing out-of-stock protocols
- Partner with Quality and vendors to track and reduce delivery-affecting defects
- Define functional requirements for order and shipping systems with Tech
- Maintain data integrity across ERP, Radial, and order systems
- Own logistics budget line items and identify warehousing and outbound shipping savings
- Report logistics KPIs including on-time and in-full, order accuracy, cost per order, damage, and claims
- Provide performance, volume, and cost data for annual Radial contract negotiations
- Review 3PL and carrier invoices with Purchasing & Inventory and Finance
- Build and maintain SOPs for order handling, kitting, and shipping
Requirements:
- 4+ years of experience in logistics, fulfillment, or customer operations
- Hands-on 3PL management experience
- Experience running DTC e-commerce fulfillment at volume
- Retail and wholesale fulfillment experience, including EDI, routing guides, and chargebacks, is a strong plus
- Proficiency with ERP, WMS, and order management systems
- Strong Excel or Google Sheets skills
- Ability to build and read KPI reports
- Ability to use data to hold partners accountable and make decisions
- Calm, decisive problem-solving during peak periods
- Good judgment about when and how to escalate with a proposed solution
- Interest in using AI tools to automate routine order work
- Communication and collaboration expertise
- Problem solving and evaluating alternatives
- Feedback and resilience
- Prioritization
Benefits:
- Diversity-focused culture
- Remote work arrangement
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