Luxury Travel Consultant – Customer Experience

Posted 14ds ago

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Job Description

Luxury Travel Consultant providing personalized travel support to clients for leisure and luxury trips. Ensures exceptional client experiences from planning to post-trip support.

Responsibilities:

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

Requirements:

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Benefits:

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided