Managed Services Project Manager – Telecom
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Job Description
Managed Services Project Manager overseeing infrastructure and telecommunications projects at AireSpring. Leading multi-vendor projects to ensure quality and customer satisfaction in a fast-paced environment.
Responsibilities:
- Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
- Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
- Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication.
- Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
- Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
- Develop and implement standardized procedures to improve project workflows and increase efficiency.
- Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
- Use project tracking tools to provide consistent reporting and updates to stakeholders.
Requirements:
- 5+ years of experience in project management within the telecommunications, or managed services industry.
- Proven experience managing large volumes of complex technical projects involving network infrastructure.
- Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA.
- Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI).
- Experience working with multiple telecom carriers and understanding their operational processes.
- Proficiency with project management software and internal databases.
- Strong analytical and documentation skills for business process analysis and optimization.
- Exceptional communication and leadership skills across cross-functional teams and client-facing roles.
Benefits:
- Competitive compensation and benefits package
- Opportunities for professional growth and leadership development
- Work on innovative and high-impact managed service projects
- Collaborate with experienced professionals and industry-leading partners
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