Manager, Client Account Implementation
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Job Description
Manager leading Client Account Implementation for Cigna Healthcare. Overseeing implementations, ensuring client satisfaction, and driving team performance in healthcare sector.
Responsibilities:
- Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth
- Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met while addressing business needs such as backfills, upskilling, and time-off coverage
- Drive service excellence across the market’s book of business through data-driven decisions and proactive risk management
- Transform broad strategies into clear, actionable goals and execute them within the market
- Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports
- Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence
- Partner with Sales on client renewal and retention planning, using market and competitive insights to strengthen team positioning and drive growth across key markets
- Proactively identify, champion, and execute process improvement initiatives to support client growth and retention
Requirements:
- High School Diploma or GED required, bachelor’s degree preferred
- 3+ years of healthcare industry experience with a strong understanding of its complexities, challenges and evolving landscape, required
- 3+ years of experience driving successful client implementations and earning trust through strong interpersonal presence and persuasive communication, required
- 3+ years of experience using data to identify trends and opportunities, deliver strategic insights, and manage a complex book of business, required
- Proven ability to inspire high‑performing teams and drive continuous improvement through effective leadership and coaching, required; team management, preferred
- Demonstrated enterprise mindset, with the ability to influence change and drive continuous improvement, preferred
- Proficient technical skills including Microsoft Word, Excel, PowerPoint, and Tableau, required
- Excellent verbal and written communication skills with the ability to lead and influence internal and external matrix partners, required
- Ability to travel up to 20%, Required
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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