Senior Benefits Manager, North America
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Job Description
North America Benefits Manager owning employee benefits strategy and design for U.S. and Canada. Leading a team to support ~2,000 employees globally with a competitive, compliant benefits structure.
Responsibilities:
- Own medical, dental, vision, life, disability, retirement, wellness, leaves, and voluntary benefits for the U.S. and Canada
- Evaluate competitiveness and make recommendations aligned to business growth and talent needs
- Support global benefits alignment while accounting for regional requirements
- Oversee day-to-day benefits administration, including enrollment, life events, and vendor management
- Partner with Payroll to ensure accurate deductions, taxation, and reconciliation
- Manage annual open enrollment end-to-end
- Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, state/provincial regulations, and local labor laws
- Manage audits, filings, plan documents, and vendor SLAs
- Lead relationships with brokers, carriers, TPAs, wellness providers, and benefits technology vendors
- Support RFPs, renewals, and cost negotiations
- Translate complex benefits into clear, employee-friendly communications
- Partner with HR and Communications on education, engagement, and change management
- Monitor costs, utilization, and vendor performance
- Prepare reports and insights for leadership, including trend, risk, and savings opportunities
Requirements:
- 7+ years of progressive experience in benefits management, with strong focus on U.S. benefits
- Hands-on experience managing health and welfare plans and retirement programs
- Deep working knowledge of benefits compliance and regulations (U.S.; Canada preferred)
- Proven experience partnering with brokers, carriers, and payroll teams
- Comfortable operating in a fast-moving, professional services or payroll environment
- Strong communication skills with the ability to distill complexity for employees and leaders
- Highly organized, detail-oriented, and accountable owner mindset
- Effective leader and strong team management experience
Benefits:
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
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