Manager – Engagement Initiatives and Operations
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Job Description
Manager of NU Commons overseeing operational functions and community engagement initiatives. Providing leadership for university-wide community development in a remote capacity.
Responsibilities:
- Provides operational leadership to the NU Commons
- Oversees the operational and programmatic functions of the Commons
- Manages departmental operations and workflows ensuring essential support
- Provides steward support and coaching
- Maintains, develops and yearly updates Commons guides, checklists, and best-practice resources
- Champions the university community forum stewardship
- Investigates and oversees the timely follow up of escalated flagged posts or engagement issues
- Leads the design and implementation of all Commons university wide engagement campaigns.
Requirements:
- Minimum of four (4) years of experience in a student support/customer service role required
- Bachelor’s degree from a regionally accredited university required
- Master’s degree in Higher Education & Student Affairs, Organizational Leadership, Communications, Public Administration or related field, preferred
- Knowledge of University platforms, resources, services.
- Online community development experience
- Skill in basic computer functions: email, Zoom, web-based technology, etc.
- Proficient with the Microsoft Office suite.
Benefits:
- Comprehensive well-being benefits for you and your family
- Paid time off
- Professional development opportunities
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