FBS Operations Analyst, Power BI
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Job Description
FBS Operations Analyst managing change and operational initiatives for Service Operations. Collaborating with cross-functional teams to improve service and efficiency in a global context.
Responsibilities:
- Independently leads the execution and change management of small to medium scale strategic and core operational initiatives supporting people, processes, tools, and technology.
- Participates in and contributes to the project execution and change management of large, high-level complex operations projects.
- Partners with project leads and stakeholders in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.
- Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
- Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.
- Reinforces change management plans and applies structured methodology to change management activities.
- Conducts impact analysis, assesses change readiness, identifies key stakeholders and executes activities supporting change management.
- Collaborates with leaders on the change impact of strategic initiatives and develops change management documentation with guidance from direct manager.
- Leads and directs small business analysis reviews and activities for business units to assist in determining root cause analysis along with impact.
- Escalates issues affecting internal operations systems and external customers such as reported application defects.
- Stays current on Service Operations change initiatives, and takes measures to understand and lead change including possible system enhancements to improve customer experience.
- Regularly develops and conducts presentations and communication plans outlining the execution of strategic initiatives and change management.
- Presents business results, impact, timelines and recommendations to leaders and key stakeholders.
- May assist in maintaining necessary documentation for department.
Requirements:
- Takes ownership for execution and change management for small to medium complex and core operational initiatives within Service Operations.
- Leads and facilitates small teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy.
- Provides business analytics and problem resolution alternatives aimed at the improvement of service, efficiency and quality.
- Collaborates closely with cross-functional teams and business units to implement solutions aligning with enterprise strategy.
Benefits:
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
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