Manager, IM
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Job Description
Implementation Manager leading a remote team for customer onboarding at ParentSquare. Overseeing successful implementation and ensuring customer satisfaction with Edtech solutions.
Responsibilities:
- Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers.
- Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
- Ensure a smooth onboarding experience, setting customers up for long-term success.
- Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS.
- Support the team in resolving escalated implementation issues, ensuring timely and effective solutions.
- Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.
Requirements:
- 2+ years of experience managing or leading a team of 5 or more.
- 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
- Bachelor’s degree (or higher) from an accredited college or university preferred
- Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
- Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
- Familiarity with SFTP and API for the purpose of collecting data.
- Excellent communication skills (written, verbal, presentation and interpersonal)
- Strong work ethic and ability to work effectively both independently and in a collaborative team environment.
Benefits:
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
- Tools and equipment for a home office
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