Manager, Integration Quality – User Acceptance Testing
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Job Description
Manager leading user acceptance testing teams for healthcare products at Centene. Ensuring quality and regulatory compliance in product design and process improvement within a large organization.
Responsibilities:
- manage a team of user acceptance testing professionals
- ensure delivery and testing solutions or procedures are consistent with business expectations
- provide business and User Acceptance Testing expertise and guidance
- manage a team that supports PHCO and Enterprise initiatives
- proactively inform requirements, workflows, procedures to improve existing processes
- negotiate and work with business and project leaders to identify appropriate support
- collaborate with other leaders to ensure delivery and results meet business needs
- provide oversight and guidance for testing best practices, tools, procedures, and test automation
- develop standards and SLAs for various testing processes
- prepare reports and/or necessary testing documentation and results and present it to applicable internal and external stakeholders
- manage hiring and training of new and existing staff
- conduct performance reviews, provide leadership, and technical and testing guidance and coaching
- communicate business need and testing results to technical and business stakeholders
- participate and lead discussions related to root cause and resolutions for various business problems
- build and maintain best-in-class testing practice with the ability to scale
Requirements:
- 2+ years of experience managing large teams through high ‑ profile, cross ‑ functional initiatives
- strong preference for experience supporting system integrations or platform consolidations
- understanding of Utilization Management processes
- at least one year of TruCare Classic and one year of TruCare Cloud experience; experience with Care Central, Facets, and Availity is a plus
- strong negotiation and influencing skills to drive outcomes without formal authority
- experience with process improvement and quality/system testing methodologies to support continuous improvement
Benefits:
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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