Inside Channel Manager
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Job Description
Inside Channel Manager at EPIC iO Technologies supporting channel growth and partner development. Collaborating with leadership and sales teams to enhance revenue and performance.
Responsibilities:
- Partner closely with assigned Channel Director(s) to support territory strategy, partner engagement, and revenue growth.
- Prepare and deliver accurate, timely quotations for partners, ensuring all required information is complete and aligned with company standards.
- Actively support territory revenue growth by helping partners identify, qualify, and advance customer opportunities.
- Engage assigned C and B partners through proactive outreach that strengthens relationships and drives partner productivity.
- Support existing partners in maximizing base revenue performance and expanding customer opportunities.
- Provide accurate, current pricing information for requested products and services.
- Build and maintain professional relationships with customers, partners, and internal stakeholders.
- Ensure quotes and related activities comply with company policies, procedures, and approval requirements.
- Deliver a responsive, high-quality partner experience by addressing inquiries, concerns, and follow-up needs promptly.
- Collaborate with the channel team to ensure opportunities are properly qualified, prioritized, and pursued.
- Support sales operations activities, including data entry, reporting, funnel management, and forecasting in Salesforce CRM.
- Contribute ideas and feedback that improve sales processes, operational efficiency, and partner effectiveness.
- Participate in company, department, and sales meetings as requested.
- Assist assigned Channel Director(s) with recruiting, developing, and training new channel partners within the assigned territory.
- Partner with Solutions Engineering to help shape and implement customer solutions.
- Coordinate with sales, technical operations, engineering, and customer success teams to troubleshoot issues and support timely resolution.
Requirements:
- 3+ years of channel, sales, sales support, or related experience, preferably within voice, data, VoIP, wireless, or similar technology services.
- Ability to prospect, follow up, and onboard new sales partners through professional outbound calls, emails, and presentations.
- Strong ability to prioritize work, manage deadlines, and execute independently in a dynamic environment.
- Experience in channel management, sales support, sales operations, customer service, or a comparable partner-facing role.
- Excellent communication, interpersonal, and relationship-building skills.
- Comfort working in a fast-paced environment with a flexible, solutions-oriented mindset.
- Proven ability to take direction, exercise sound judgment, and work independently with minimal supervision.
- High attention to detail with a strong commitment to accuracy and follow-through.
- Strong organization, time-management, and task-management skills.
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Word, and experience using CRM software.
Benefits:
- Bring your skills and knowledge to an innovative and growing workplace
- Work and collaborate with a team who has become one of the best in the industry
- Use industry-leading technology and the best tools available to ensure success
- Work in a stable industry with strong growth potential
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