Manager – International Account Development
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Job Description
American Express manager growing strategic global corporate travel accounts through consultative account leadership. Driving retention, cross-sell, and payment solutions across complex travel ecosystems.
Responsibilities:
- Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction.
- Develop and maintain executive-level relationships across business units and geographies, connecting with stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.
- Collaborate with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and operational excellence.
- Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly in travel and digital commerce and the corporate travel agency landscape.
- Design and lead regular business reviews, communicating performance, insights, and opportunities.
- Consult with clients using a value-driven approach, articulating the Global Corporate Payments value proposition and quantifying business impact.
- Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products.
- Achieve portfolio growth and retention targets.
- Serve as the point of escalation and resolution, using structured action plans and project management tools.
- Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency.
- Ensure contractual obligations, SLAs, and service expectations are met or exceeded.
- Design payment and servicing solutions for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.
Requirements:
- Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders.
- Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments.
- Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems.
- Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling.
- Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines.
- Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations.
- Proficiency in developing strategic plans and action plans tailored to client-specific goals.
- High degree of professionalism, responsiveness, and customer service orientation.
- Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies.
- Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.
- Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries.
- Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions.
- Knowledge of or experience with Virtual Payment solutions is a plus.
- Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.
- Ability to work virtually, as well as residence in and travel within the posted East Coast/Midwest territory is required.
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
Benefits:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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