Manager, Key Accounts
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Job Description
Key Accounts Manager managing relationships and strategies for Scenic Group's key account agencies and consortia. Focused on driving sales performance and marketing collaboration to grow business.
Responsibilities:
- Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarter relationships, strategy and performance of a defined portfolio of key account agencies and consortia.
- Own and deliver sales performance for assigned key accounts and consortia
- Develop and execute strategic account plans to deliver passenger and revenue targets
- Identify opportunities for growth through successful data analysis and thorough understanding of partner business models and capabilities
- Serve as primary relationship owner for assigned accounts, acting as the senior point of contact
- Conduct regular business reviews, strategy sessions, and performance tracking
- Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings and inaugurals, amongst others.
- Develop and manage co-op marketing plans collaboratively with key accounts and internal leadership
- Oversee execution of campaigns, events, and promotions tied to measurable results
- Partner cross-functionally to align sales, marketing, and commercial execution
- Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities
Requirements:
- Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience.
- Minimum of 3+ years of B2B sales experience
- 5+ years of cruise industry sales experience, preferred
- Strong understanding of the trade sales channels within the hospitality industry
- Strong organizational skills and ability to manage and prioritize multiple projects based on business-critical needs.
- Excellent presentation & persuasion skills (in-person and virtual)
- Aptitude for problem-solving and strong critical thinking skills.
- Proven success in a fast-paced environment
- Ability to clearly communicate and present information to stakeholders at all levels of the business, both internally and externally.
- Expertise in building presentation decks and data visualization tools
- Comprehensive knowledge of Microsoft Excel and PowerPoint
Benefits:
- Generous vacation and paid time off policy
- Medical/dental/vision insurance
- 401k (match)
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Commuting/travel assistance
- Employee discounts
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