Manager, Monitoring & Observability
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Job Description
Managing Ensono’s observability and SRE teams for a managed technology services provider. Leading enterprise monitoring, cloud infrastructure, ITIL, and transformation initiatives in Brazil.
Responsibilities:
- Lead, mentor, and grow a team of Expert/Senior Observability Engineers and SREs
- Define and execute the enterprise observability roadmap, transitioning the organization to IBM Instana, Grafana, and OpenTelemetry
- Manage vendor relationships, software licensing, cloud consumption costs, and department budgets
- Act as delivery leader for observability engineering initiatives using Agile/Scrum frameworks
- Oversee backlog grooming, sprint planning, and engineering-team resource capacity
- Apply PMP best practices to manage FOAK platform onboarding, tool migrations, and multi-cloud telemetry integrations
- Champion ITIL v4 practices and adherence to Change, Incident, and Problem Management protocols
- Serve as Senior Escalation Manager during P1/P2 Major Incidents, coordinating war rooms and driving Root Cause Analysis
- Automate operational toil and integrate observability tools with ServiceNow
- Govern enterprise SLIs, SLOs, and Error Budgets
- Provide technical oversight for Kubernetes observability, telemetry pipelines, and Ansible/Terraform Infrastructure-as-Code
- Ensure observability platforms meet enterprise security, RBAC, and compliance standards
- Partner with Application, Cloud, Security, and DevOps leaders to embed observability into CI/CD pipelines
- Oversee Knowledge Transfer and transition programs for 24x7 operational readiness
Requirements:
- 12+ years of total IT experience
- At least 3-5 years directly managing Site Reliability Engineering (SRE), Observability, or Cloud Infrastructure teams
- Proven track record of managing enterprise-wide IT transformation projects and complex vendor transitions
- Deep experience operating within heavily regulated, 24x7 enterprise environments using structured service delivery models
- Agile/Scrum
- PMP/Project Management methodologies
- ITIL v4
- ITSM (ServiceNow)
- OKR tracking
- Budget/Vendor Management
- Deep conceptual understanding of IBM Instana, Grafana, Prometheus, OpenTelemetry, Telegraf, and InfluxDB
- Kubernetes, Docker, Multi-Cloud (AWS/Azure/GCP), Linux, and legacy monitoring (Netcool, SolarWinds)
- Familiarity with DevOps principles, CI/CD pipelines, GitOps, and IaC (Ansible/Terraform)
- Required/Highly Preferred Certifications: ITIL 4 Foundation / Managing Professional; Certified ScrumMaster (CSM) or Professional Scrum Master (PSM); Project Management Professional (PMP) or equivalent Agile/Project management
Benefits:
- CLT hiring - 40 hours weekly workload
- Work remotely
- Health Insurance - SulAmérica Prestige (available for legal dependents)
- Dental Insurance - SulAmérica (available for legal dependents)
- Life Insurance - Prudential (24x salary)
- Private Pension - Metlife (up to 6% of company match)
- Meal Voucher and Internet allowance - Flash (R$1.000,00 per month)
- Employee Assistance Program
- Wellness program
- Other compensation program, depending on eligibility and individual performance
- An equity grant under our Associate Equity Appreciation Program
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