Manager, Performance Management
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Job Description
Manager, Performance Management at BCD Travel optimizing supplier performance and supporting commercial strategy through data-driven insights and analytics.
Responsibilities:
- Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities
- Develop and maintain supplier performance models used to track fulfilment and drive business decision
- Present findings to internal and external stakeholders
- Establish standardized performance frameworks, KPIs, and methodologies (e.g., QSI, share analysis)
- Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business
- Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options
- Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue
- Support team in data analysis for quarterly business reviews
- Assist in deal performance analytics and support regional and global supplier proposals for forecasting
- Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates
- Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings
- Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals
Requirements:
- Prior experience in the travel industry, focused on air and/or hotel
- Proficiency in data analysis tools like Excel and/or SQL
- Fluent in business English
- Strong analytical and problem solving skills
- Can connect data to real business decisions and commercial impact
- Anticipates trends and drives forward-looking recommendations
- Effective communication skills (oral, written & presentation)
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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