Manager, Implementations
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Job Description
Manager, Implementations responsible for client business implementations and operational improvements at a 3PL company. Collaborating with cross-functional teams to ensure success for new clients while overseeing project execution.
Responsibilities:
- overseeing the successful implementation of new client business and continuous improvement at our 3PL company
- work closely with cross-functional teams to ensure that new clients are set up for success
- ensure that our distribution and fulfillment services meet their needs and requirements
- provide onsite support throughout the project
- assist in coordinating resources during go-live
- implement and maintain operational processes and procedures
- coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service
- conduct regular status meetings with clients and internal teams to track progress and identify any potential issues
- develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services
- leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business
- oversee the development of contractual documents and addendums
- identify and manage risk throughout the project
Requirements:
- 5 years of experience working in startup environments, operations and change management
- Experience with Microsoft Office and computerized scanner equipment
- Experience working in 3PL, distribution or fulfillment centers
- Bachelor's or master's degree in Supply Chain Management, Business or related field (it’d be great if you also have)
- 3 years of experience in 3PL (it’d be great if you also have)
- Availability to travel up to 75% of the time (it’d be great if you also have)
- Basic SQL experience (it’d be great if you also have)
- Availability to work a flexible schedule including some weekends (it’d be great if you also have)
- Ability to influence others, work as part of a team and act as a catalyst for change (it’d be great if you also have)
Benefits:
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
- opportunity to participate in a company incentive plan
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