Change Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Change Manager needed for Centorrino Technologies in Australia to manage IT Change Management processes. Collaborate with teams to enhance customer experience and ensure effective change execution and governance.
Responsibilities:
- **What you'll do:**
- Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
- Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
- Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
- Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
- Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
- Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
- Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
- Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.
Requirements:
- **What you'll bring:**
- Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
- Experience facilitating CABs or similar governance forums, with the ability to assess change risk, impact, readiness and implementation requirements.
- Strong stakeholder management and communication skills, with the ability to influence and provide guidance across technical, operational and customer-facing teams.
- Proven ability to manage multiple customers, priorities and services within a managed services, shared services or enterprise IT environment.
- Strong organisational skills, attention to detail and the ability to manage high volumes of change activity accurately and effectively.
- Practical, process-driven mindset with the ability to balance governance, risk management, operational efficiency and continuous improvement.
- Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
- ITIL Foundation certification required; additional ITIL, Change Management or Service Management certifications highly regarded.
- Current NV1 Security Clearance is required.
Benefits:
- **Why You'll Love Working Here:**
- **Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:**
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
- *Note: A valid *Vulnerable People /* Working with Children Check (WWCC), Police Check, and NV1 Security Clearance are required.*
Similar Jobs
Regional Manager, Analytics – Americas
Regional Manager of Hotel Analytics driving financial operations within Hyatt hotels. Collaborating with property-level finance teams to enhance profitability and operational performance.
Associate Manager, Trade Policy
Associate Manager handling MAP policy execution and sales governance processes at Newell Brands. Focusing on data analysis and stakeholder management to ensure compliance and operational effectiveness.
Manager, Product Planning and Development
Manager Product Planning overseeing product development for BCD Travel's solutions while collaborating with internal and external stakeholders to maximize market opportunities.
Faculty Manager
Faculty Manager supporting and leading faculty within AAPC's Instructor-Led Training department. Ensuring instructors are prepared, supported, and held to quality standards.
Manager – Reporting COE
FP&A Manager leading financial reporting and planning within Reporting CoE at JLL. Driving automation and delivering insights to senior leadership across global teams.
Field Service Manager
Field Service Manager providing technical installation and commissioning support for VIDAR smart motors. Responsible for training and mentoring personnel and troubleshooting equipment in the field.
Manager, Shopper Insights
Associate Category Manager driving strategic growth and market share for Mondelēz International's snack portfolio through data analysis and collaboration with teams.
Field Access Manager
Field Access Manager providing access support to healthcare professionals and organizations, facilitating patient access to therapy. Collaborating cross-functionally to ensure compliance with healthcare regulations and enhancing patient support programs.
Gebietsmanager Kleintier & Pferd – Nordrhein-Westfalen
Account Manager in veterinary medicine focusing on customer care and business development. Engaging veterinarians and clinics while achieving quantitative and qualitative goals.
RN Case Manager – IKC
Remote RN Case Manager coordinating healthcare for ESRD and CKD patients within a compassionate team. Autonomous role involving collaboration with patients, families, and healthcare teams.
Grants Manager
Grant Manager leading the full grant life-cycle including research and proposal development for Launch Global. Collaborating across teams to ensure effective grant stewardship.
Network Vendor Manager
Network Vendor Manager at SafeRide Health leading transportation provider partnerships. Driving performance and accountability while fostering team development in a remote-first work environment.
Country Manager
Country Manager for Argentina at Tiendamia, defining and executing commercial strategies for eCommerce growth. Leading local teams and managing partnerships with key players.
Senior Manager, Sustainability Program
Senior Manager for Sustainability Program at GBTA Foundation, leading initiatives on climate action and sustainable practices in business travel. Engaging stakeholders and driving impact from sustainability strategies.
Senior Manager, Sustainability Program
Senior Manager, Sustainability Program at GBTA Foundation driving high-impact sustainability initiatives. Engaging diverse stakeholders and fostering collaboration for climate action and industry transformation.
Strategic Accounts Manager
Strategic Accounts Manager at Blue Earth Diagnostics driving partnerships and internal development solutions in the cancer diagnostics sector. Focuses on building relationships with KOLs and healthcare professionals in the Midwest region.
Strategic Accounts Manager
Strategic Accounts Manager focusing on cancer diagnostics for Blue Earth Diagnostics. Developing relationships with KOL and C-suite in the Western US.
Manager – Epic Applications
Manager of EPIC Applications at Inova Health overseeing project management and team leadership. Position supports healthcare initiatives with a focus on team performance and strategic planning.
Analytical Development – Manager/Sr. Manager
Senior Manager of Analytical Development at BridgeBio Pharma overseeing QC activities and regulatory compliance. Responsible for managing analytical documentation and coordinating with CDMOs.
Network Construction Manager
Manager of Network Construction at Zayo overseeing fiber connectivity solutions and project management in the telecommunications sector. Leading OSP project execution and ensuring timely and budget-friendly delivery.