Manager, Professional Services Delivery
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Job Description
Professional Services Delivery Manager leading Collibra’s APAC services delivery teams. Driving customer success, team development, proposals, delivery quality, and services revenue for data governance solutions.
Responsibilities:
- Collaborate with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to ensure customer success
- Manage a group of Architects and Engagement Managers, overseeing performance, growth, and development
- Assist customers and services team roles with journey design, implementation decisions, and execution
- Drive regional services revenue attainment
- Monitor team utilization and maximize productivity
- Create and execute team skill, professional development, and onboarding plans
- Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies
- Participate in producing delivery-supporting artifacts
- Support Services Sales leaders with statements of work and journey-based proposals
- Ensure high-quality delivery and alignment of customer journeys with value-based outcomes
- Inspect and validate delivery for quality assurance
- Analyze root causes and drive issue and escalation resolution with cross-functional teams
- Establish relationships with teams and cross-functional groups
- Engage with new and existing services customers
- Participate in services proposal development and business development discussions
- Lead operational rigor for delivery and revenue management
Requirements:
- Minimum of a Bachelor's Degree
- 7-10 years of demonstrable services delivery industry experience
- Proven history of building and leading professional services teams
- Demonstrated success in building and scaling high-performing services delivery teams
- Exposure to AI transformation, data governance, data management, and data quality
- Extensive experience navigating complex enterprise customer engagements
- Fluent in written and verbal English
- Strong problem-solving abilities
- Ability to thrive in fast-paced, evolving environments and drive process improvement
Benefits:
- Competitive compensation
- Health coverage
- Time off
- Flexible benefits offerings supporting employees and loved ones through diverse circumstances and life events
- Diversity, equity, and inclusion initiatives
- Equal opportunity workplace
- Applicant accommodations
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