Manager, RCM Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager overseeing RCM services for a behavioral health organization. Leading and mentoring a billing team to ensure operational goals and client satisfaction.
Responsibilities:
- Ensure strict HIPAA-compliant confidentiality with all client-related data
- Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services.
- Supervise a team of Customer Billing Advocates, including but not limited to assigning and monitoring workloads, operational productivity and performance, and management of procedures and workflows
- Serve as the Billing subject matter expert resource internally and externally.
- Identify and implement opportunities to improve the quality of services that result in timelines and customer satisfaction
- Work directly with clients who may be escalated and take responsibility for addressing the client’s concerns while implementing processes to avoid repetition of errors.
- Builds effective and strong team committed to achieving organizational goals
- Assess existing processes to ensure Rethink’s Revenue Cycle Management services are being provided based on payor current requirements and best practice
- Assess denial trends identified in denial management platform (DocVocate) to analyze trends and communicate findings and implement long term solutions to minimize denials and aging A/R
- Make recommendations to Rethink leadership to address and improve operational protocols that focus on enhanced customer experience
- Communicate staff hiring needs based on existing and projected workload capacity based on new customer account acquisitions
- Coaches and mentors the team in a manner that ensures high volume revenue collections
- Work directly with the Quality Assurance team to implement processes/procedures to ensure denial management strategies are adapted & implemented across teams
- Develop and perform quality assurance audits to ensure that timelines for billing are being met
- Develop and manage new customer onboarding & implementation processes/procedures
- Document and communicate updated payor billing requirements to team members
- Facilitate regular staff meetings that focus on key business metrics
- Organizes weekly production/action reports and provides them to management
- Interview candidates, make recommendations for hire and terminations when applicable
- Attend customer meetings as needed
Requirements:
- Minimum 2-5-year Supervisory experience
- Minimum 3-5-year Insurance Billing experience
- Strong verbal and interpersonal skills
- Positive attitude and love a good challenge
- Strong leadership qualities
- Bachelor’s degree preferred
- Minimum of 5 years Supervisory experience
- Minimum of 5-10 years of Insurance Billing Experience
- Experience leading teams
- Customer service experience required
- Proficient using Microsoft Suite (Excel, Outlook, Word)
- Experience using billing software Kareo or Azalea
Benefits:
- Health insurance
- 401(k) plan
- Paid time off
- Professional development opportunities
Similar Jobs
APAC BD and Channel Manager
Business Development Manager for LGC AXIO Proficiency Testing focusing on the South Korea and Japan markets. Developing relationships, acquiring partners, and driving sales strategies to meet revenue goals.
Asset Manager, Foreclosure
Asset Manager supporting foreclosure processing and auctions at Altisource. Listing, tracking, and managing foreclosure properties for timely sales and compliance.
Area Manager
Area Manager at GoFi responsible for driving loan volume and building dealer relationships. Focused on consultative selling, training, and strategic influence to maximize market presence.
Customer Assistance Manager
Customer Assistance Manager managing efficient operations and logistics for the leasing business. Ensuring exceptional customer service and driving performance in the Dallas area with high travel requirements.
Manager, Advanced Analytics
Manager in Advanced Analytics overseeing data projects and team analytics in a remote setup. Engaging in health measurement expertise and implementing business intelligence solutions.
Business Area Manager – Nursing
Business Area Manager overseeing remote Field Nurses to drive operational excellence at Cencora. Focused on Key Performance Indicators and maintaining high standards of nursing operations.
Field Nurse Case Manager
Field Nurse Case Manager managing patient enrollment and reimbursement processes for Cencora's healthcare programs. Collaborating with physicians while supporting patients throughout their care and therapy processes.
Critical Care Business Manager – INOmax
Business Manager leading commercial efforts for inhaled nitric oxide therapy in Eastern Canada. Collaborating with medical and commercial teams to grow medical device usage in targeted hospitals.
Field Reimbursement Manager
Field Reimbursement Manager providing access and reimbursement support for Keenova products. Collaborating with healthcare providers and internal teams to facilitate patient access.
Engagement Team Manager
Engagement Team Manager overseeing member outreach at RightMove Health. Leading a team and enhancing engagement strategies while providing direct support to members via the phone.
Assistant Manager, Curriculum and Instruction
Assistant Manager responsible for leading educational programs at Texas Virtual Academy. Ensuring compliance with educational standards and managing staff in a remote environment.
Manager, Public Sector
Manager Acquisition Hunting leading sales in the public sector at HPE. Responsible for customer engagement, team performance, and strategic sales management.
Regional Retail Manager
Retail Regional Manager responsible for overseeing and developing retail sales organization at Acosta. Ensuring adherence to company policies and enhancing sales coverage in assigned territory.
Practice Transformation Manager
Practice Transformation Manager leading implementation of value-based care programs at Vytalize Health. Collaborating with providers to optimize health management strategies and improve patient outcomes.
IT Lizenzmanager
IT Lizenzmanager at OneQrew ensuring compliant software license management and strategic alignment with IT and business. Focus on risk minimization and audit readiness while managing software licenses.
Patient Access Appeals Case Manager – VA
Patient Access Case Manager supporting patient reimbursement journeys for Noctrix Health's innovative therapy. Liaising between patients, providers, and insurance companies to ensure access.
Manager - KAM
Manager -KAM for Otis, leading key accounts and relationship management in the Elevator sector. Working with sales teams and customers to enhance market share and service delivery.
Gerente de Área Junior
Sales Area Manager responsible for sales management and strategy implementation in Brazil's consumer goods sector. Leading team activities across multiple states and channels.
Area Manager – Experiential Learning Placements
Area Manager for Experiential Learning Placements at Nightingale Education Group. Leading a team to support practicum placements, planning, and auditing to meet educational needs.
Manager, Business Planning
Manager of Business Planning at BCLC providing strategic and financial insights across business lines. Conducting analyses, budgeting, and performance reporting for informed decision-making.