Market Manager
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Job Description
Market Manager overseeing Alabama collision-repair locations for The Boyd Group. Leading operations, staff performance, customer satisfaction, safety, and market growth.
Responsibilities:
- Operate and manage results for multiple locations within a designated market
- Ensure consistent execution of the WOW Operating Way plan across all locations
- Coordinate location activities with General Managers and monitor capture rates
- Hold staff accountable for shop performance, SOP adherence, and customer service
- Conduct daily load-leveling calls for the market
- Recruit, interview, and train new hires
- Coach staff, resolve customer concerns, and support continuous education and development
- Participate in external marketing and team-building activities
- Promote safe and clean working conditions and review audits and safety records
- Ensure proper use of personal protective equipment and document safety-policy violations
- Work with corporate staff on market growth, reporting, and communications
- Review location performance against goals and coach managers
- Contact claims managers and dealer accounts monthly
- Conduct monthly in-person operations reviews and audits
- Develop relationships with insurance contacts and referral points
- Ensure stores respond to clients in a timely manner
Requirements:
- Minimum of five years collision repair industry experience
- Minimum of three years of management experience
- ICAR Platinum certification preferred
- Estimating license if applicable in the state
- Ability to read and understand financial statements
- Extensive estimating experience
- Ability to meet the physical demands of the job, with reasonable accommodations available where applicable
Benefits:
- Great salary and benefits
- Bonus opportunities tied to individual or business initiatives
- Reasonable accommodations may be made to enable individuals with disabilities to perform the job
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