Market Research Associate, Dutch Speaking
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Job Description
Market Research Associate recruiting and supporting healthcare market research respondents for M3’s global research services. Managing panel recruitment, member inquiries, verification, and project delivery.
Responsibilities:
- Execute recruitment tasks for projects in global regions and assigned QQFS markets
- Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
- Schedule interviews
- Plan, organize, and implement panel recruitment solutions to maximize internal resources and reduce outsourcing costs
- Provide project updates on work completed, progress, results, and action plans
- Escalate projects of concern when recruitment is off track
- Ensure outsourcing targets for allocated markets are achieved
- Meet monthly registration targets for the Scandinavia region and assigned markets
- Execute panel-building initiatives
- Confirm and update email addresses for new registrants
- Reactivate user accounts
- Investigate, troubleshoot, and resolve member inquiries and complaints across multiple systems
- Resolve project-specific issues with the Project Management team
- Handle respondent inquiries according to company policy and resolution timelines
- Assist with communication procedures, guidelines, and Support Ticket System enhancements
- Build and maintain panel-member relationships through timely, professional communication
- Provide member support by telephone, email, and support tickets
- Report and resolve potential issues with internal and external systems and processes
- Investigate fraudulent respondents according to M3 data-quality procedures
- Complete verification for newly registered members
- Complete link testing for online market research projects and qualitative online screeners
Requirements:
- Fluency in Dutch and English
- Clear and effective verbal and written communication with diverse audiences
- Proficient PC skills, including Microsoft Office tools, Internet, social media, email, and tools required within assigned responsibilities
- Detail-oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported
- Submit CV in English
Benefits:
- Remote work option
- Shift rotation schedule
- Monday–Friday working week
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