Market Research Associate, Dutch Speaking
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Job Description
Market Research Associate recruiting and supporting research panelists for M3, a Japanese healthcare technology and research company. Managing Dutch-language respondent communications, project recruitment, verification, and support.
Responsibilities:
- Execute recruitment tasks for projects in global regions and assigned QQFS markets
- Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents
- Schedule interviews
- Plan, organize, and implement panel recruitment solutions to maximize internal resources and reduce outsourcing costs
- Provide project updates on work completed, progress, results, and action plans
- Escalate projects of concern when recruitment progress is off track
- Achieve outsourcing targets for allocated markets
- Meet monthly registration targets and execute panel-building initiatives
- Call new registrants to confirm and update email addresses
- Call users to reactivate accounts
- Investigate, troubleshoot, and resolve member inquiries and complaints across multiple systems
- Resolve project-specific issues with the Project Management team
- Update communication procedures, guidelines, and Support Ticket System enhancements
- Build and maintain panel-member relationships through timely, professional communication
- Provide support to M3 Global Research members by telephone and email/support ticket
- Report and resolve potential issues with internal and external systems and processes
- Investigate fraudulent respondents and take action under M3 data quality procedures
- Verify newly registered members
- Complete link testing for online market research projects and overlays for qualitative online screeners
Requirements:
- Fluency in Dutch and English
- Clear and effective verbal and written communication with diverse audiences
- Proficient PC skills, including Microsoft Office tools, Internet, social media, email, and tools required within assigned responsibilities
- Detail-oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported
Benefits:
- Remote work option
- Shift rotation: 09.00–17.30 / 10.00–18.30 (CET), Monday–Friday
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