Marketing Automation Consultant
Posted 28ds ago
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Job Description
Marketing Automation Consultant working with Destination Marketing Organizations to onboard and optimize marketing automation platforms. Responsible for training, supporting clients, and configuring platforms focused on measurable results.
Responsibilities:
- Develop a strong understanding of each client’s marketing goals, including the unique needs of Destination Marketing Organizations (DMOs), and partner with them to define clear marketing automation objectives and KPIs
- Present performance insights, strategic recommendations, and campaign results to guide ongoing client success and platform adoption
- Manage the full onboarding process for new clients by configuring our preferred or integrated marketing automation platform , establishing key settings, and ensuring a smooth transition into active use
- Deliver comprehensive training on core and advanced features on our preferred or integrated marketing automation platform including segmentation, email creation and testing, scoring, forms, landing pages, A/B testing, automated programs, and performance reporting
- Maintain high data quality standards through accurate list imports, segmentation updates, and adherence to data hygiene practices
- Build email templates aligned to client requirements and troubleshoot issues related to HTML, deliverability, segmentation, and other aspects of platform functionality
- Execute email marketing campaigns and automated workflows using digital marketing best practices and audience-focused strategies
- Utilize strong knowledge of CRM-to–marketing automation integrations and understand how Destination Marketing Organization (DMO) clients leverage CRM data within their marketing programs
- Diagnose and resolve technical issues related to HTML, segmentation, deliverability, and overall system performance while meeting departmental SLAs to ensure reliable and timely client support
Requirements:
- 1+ years of hands-on experience in marketing automation and/or email marketing, preferably in a software/tech or agency environment working with Destination Marketing Organizations (DMOs) or at a DMO
- Proficiency with marketing automation platforms (Act-On preferred) and familiarity with CRM systems
- Strong understanding of database concepts, list management, segmentation, and foundational HTML/CSS
- Experience delivering client training and translating complex technical concepts into practical guidance
- Demonstrated analytical, problem solving, and project management skills with high attention to detail
- Strong written and verbal communication skills with experience in client-facing roles
- Proficiency with Microsoft 365 product family and familiarity with analytics and testing tools (e.g., Google Analytics, Litmus)
- Ability to work independently on multiple tasks with minimal direction while collaborating effectively within a team; agency or consulting experience is a plus
- Strong travel and tourism industry knowledge
Benefits:
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- Special guests from time to time to discuss issues that impact our employee population


















