Marketplace Manager
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Job Description
Marketplace Manager optimizing Amazon, TikTok Shop, Walmart, and other e-commerce channels for a consumer brand incubator. Managing catalog health, promotions, performance analytics, and marketplace expansion.
Responsibilities:
- Manage day-to-day marketplace operations across Amazon, TikTok Shop, Walmart, Macy’s, SalonCentric, Shop App, and other marketplace channels
- Ensure products remain listed, buyable, and aligned with brand standards
- Monitor catalog health, product availability, inventory levels, and inventory syncs
- Troubleshoot issues and coordinate with IT, Operations, and relevant teams
- Manage marketplace merchandising and promotional activities with Marketing, Brand, external agencies, and retail partners
- Monitor shop health and customer experience
- Address fulfillment and customer service issues with Customer Experience and Operations
- Track and analyze marketplace performance metrics to identify trends, performance gaps, and optimization opportunities
- Analyze content and sales performance, competitive insights, and customer sentiment
- Provide actionable recommendations to Marketing, Education, and Product Development teams
- Coordinate marketplace initiatives, new account setups, and domestic and international marketplace expansion
- Test and evaluate new marketplace tools, features, and capabilities using a test-and-learn approach
Requirements:
- 3+ years of experience in e-commerce, digital marketing, or social commerce with direct operational experience
- Experience with marketplace platforms, preferably Amazon Seller Central or Vendor Central and TikTok Shop
- Experience with Walmart, Macy’s, Shop App, SalonCentric, or similar marketplaces is valuable
- Experience with catalog management, product listings, inventory management, inventory syncs, product availability, and marketplace fulfillment workflows
- Strong analytical skills with experience tracking, analyzing, and reporting on e-commerce performance metrics such as GMV, CVR, CTR, ROAS, Refund Rate, AOV, and Shop Rank
- Experience applying performance insights to merchandising and promotional strategies and evaluating content and sales performance
- Demonstrated experience managing retailer and/or external agency partnerships and coordinating cross-functional initiatives
- Strong project management experience coordinating multiple stakeholders and marketplace initiatives
- Preferred experience with Shopify
- Prior experience in the beauty, CPG, or wellness industry is preferred
- Advanced English (C1+)
Benefits:
- Remote-first flexibility
- Work from anywhere
- PTO and paid U.S. holidays
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