Master Field Technician
Posted 14hrs ago
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Job Description
Master Field Technician diagnosing and repairing chronic NCR ATMs for financial institutions and retailers in Thailand. Performing preventative maintenance, root-cause analysis, and field support.
Responsibilities:
- Verify, troubleshoot, isolate, repair, and test equipment to ensure quality, long-lasting repairs
- Repair chronic units and outliers, averaging 2 ATMs per day
- Complete full preventative maintenance on all modules
- Use NCR Atleos knowledge systems, repositories, and resources
- Manage PPK to ensure correct parts are on hand
- Review device logs and decode them to identify root causes
- Travel outside the regular service area as needed
- Provide input to knowledge systems when required
- Deliver quality support and enhanced results against established KPIs and customer SLAs
- Partner with local teams to coach and mentor when needed
- Perform other duties in accordance with qualifications as directed by the employer
Requirements:
- Minimum 3 years of experience in NCR ATM repair
- Completion of Basic and Advanced ATM training in NCRU
- Recommendation from your Direct Manager
- Proven performance through quality data
- Knowledge of NCR Atleos ATM diagnostic tools, troubleshooting, and repair processes
- Preferred: Knowledge of Electrical Engineering
- Preferred: Advanced understanding of Networking Technology
- Preferred: Great knowledge of NCR Atleos’ products and processes
- Offers of employment are conditional upon passage of screening criteria applicable to the job
- Ability to comply with employee health and safety policies and standards
- Ability to maintain accurate timekeeping and records of hours worked
- Compliance with fleet policies and safe-driving requirements
Benefits:
- Travel outside your regular service area as needed, with occasional overnight stays
- Flexible schedules, including night and weekend shifts where applicable
- Overtime work upon management request or need















