Medical Records Processor
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Job Description
Medical Records Processor retrieving and processing confidential medical and billing records for Rezolut. Supporting patient care, payment authorization, and release-of-information requests remotely.
Responsibilities:
- Retrieve and process paper and electronic medical and billing record requests from medical facilities, physicians, patients, attorneys, and other entities
- Respond to general release-of-patient-information requests while maintaining PHI confidentiality and security
- Work with administration and staff to obtain records supporting patient care and secure payment
- Perform clerical duties including answering phones, scanning, copying, printing, and mailing
- Investigate and respond promptly to inquiries received by email, phone, Teams, or other means
- Accurately document and action accounts
- Draft communications to patients, patient representatives, payors, and outside entities
- Report patient concerns, trends, and missing information to the management team
- Behave professionally, pursue excellence and teamwork, use time appropriately, and perform duties conscientiously and cooperatively
Requirements:
- High school diploma or GED equivalent
- Outstanding communications and interpersonal abilities
- Knowledge of HIPPA and client confidentiality laws
- Basic understanding of medical terminology and administrative processes
- Strong organizational skills with an ability to effectively manage large amounts of detailed information
- Strong commitment to customer satisfaction and an ability to make quick and accurate decisions
- Ability to work independently with minimal supervision and as a part of a team
- Ability to work at a high-volume level of accuracy
- Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources
- Willingness to learn and take on new challenges, roles and duties as assigned
- Full-time schedule, Monday–Friday, 40 hours/week
- Remote eligibility limited to the listed regions outside of Anaheim, CA
Benefits:
- Health, Dental, & Vision Insurance
- 401(k)
- Basic Life/AD&D Disability Insurance
- Paid Time Off
- Employee Assistance Program
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