Senior Application Processor
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Job Description
Senior Application Processor managing complex scholarship applications for Step Up For Students. Ensuring compliant processing, system quality, workflow improvement, and Level 1 team guidance.
Responsibilities:
- Independently manage complex or exception-based applications from intake through approval
- Lead continuous improvement initiatives, including workflow redesign, documentation updates, and automation opportunities
- Analyze and validate complex documentation, income, assets, credit, and third-party verifications
- Oversee user acceptance testing (UAT), defect validation, and operational readiness for technology releases
- Serve as a subject matter expert for processing guidelines, systems, and workflow questions from Level 1 agents
- Collaborate with technical teams on system tools, automation features, and reporting dashboards
- Conduct root-cause analysis on recurring system or data integrity issues and implement corrective actions
- Assist with business rules for eligibility verification and application routing logic
- Partner with Program, Compliance, Data, IT, and Customer Support teams
- Document technical workflows, standard operating procedures, and system guides
- Lead or support internal audits and data quality reviews
- Provide onboarding support, technical training, and process guidance to Level 1 team members
- Support external vendors as necessary
- Collaborate cross-functionally to align processes with strategic goals
Requirements:
- 3–5 years of application processing experience or equivalent experience
- Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries
- Military service can substitute for professional experience and/or formal education requirements
- Strong analytical, communication, and problem-solving skills
- Advanced knowledge of documentation, underwriting guidelines, or policy frameworks
- Expertise in reviewing and validating documentation for regulatory compliance
- Strong technical proficiency with internal databases, application processing systems, and decision-support tools
- Experience leading or supporting system testing, issue resolution, and process mapping initiatives
- Ability to mentor junior staff and support cross-functional initiatives
- Advanced Excel skills and experience with data analysis/reporting tools preferred
- Valid driver's license and proof of insurance may be required, depending on role responsibilities
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines including telephone, computer, and printer
Benefits:
- Medical, dental, and vision coverage
- HSA, FSA, and Lifestyle Spending Accounts
- 401(k) with company match
- 14 paid holidays
- Care and Parental Leave
- Flexible Leave policy
- Remote work options
- Mentorship programs
- Management training
- Professional development opportunities
- Dedicated coaching team
- Employee-led committees
- Award-winning culture and workplace recognition
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