Donation Processor / Pledge Drive Specialist
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Job Description
Remote contractor processing inbound donor pledges and contributions for nonprofit fundraising campaigns. Following scripts, verifying transactions, and providing accurate, confidential donor support.
Responsibilities:
- Answer strictly inbound calls from donors
- Follow structured scripts and campaign procedures
- Confirm donor and transaction details
- Accurately process donor pledges or contributions
- Navigate computer systems while speaking with callers
- Maintain professionalism and confidentiality
- Meet established attendance and performance expectations
- Manage schedules and meet accepted servicing commitments
Requirements:
- High school diploma or GED
- At least six months of remote customer-service experience or one year of onsite customer-service experience
- Strong verbal communication and active-listening skills
- Accurate data-entry and basic computer skills
- Ability to navigate multiple systems while speaking
- Professional and dependable work habits
- Quiet, dedicated, distraction-free home workspace
- Windows 11 computer
- At least 8GB of RAM; 16GB recommended
- USB headset with noise cancellation
- Wired high-speed internet
- Direct Ethernet connection
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
Benefits:
- Work from home
- Flexible scheduling
- Contractors select from available servicing intervals throughout the day and night
- Independent-contractor opportunity with schedule management flexibility
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