Nonprofit Donation Processor / Pledge Drive Specialist
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Job Description
Remote donation processor handling strictly inbound donor calls for established nonprofit fundraising campaigns. Processing pledges accurately while following scripts, compliance standards, and confidentiality requirements.
Responsibilities:
- Answer inbound donor calls
- Follow campaign scripts and procedures
- Enter pledge and donation information accurately
- Confirm donor and transaction details
- Navigate computer systems while speaking with callers
- Maintain professionalism and confidentiality
- Follow quality and compliance standards
- Meet attendance and performance expectations
- Support established nonprofit fundraising campaigns
- Process pledges or contributions from donors who call voluntarily
Requirements:
- High school diploma or GED
- At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
- Strong verbal communication and active-listening skills
- Accurate data-entry and basic computer skills
- Ability to navigate multiple systems while speaking
- Professional and dependable work habits
- Quiet, dedicated home workspace
- Required certification must be completed before servicing
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- USB noise-canceling headset
- Wired high-speed internet with direct Ethernet connection
- Quiet, distraction-free workspace
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
Benefits:
- Work from home
- Flexible scheduling
- Select available servicing intervals
- Servicing intervals may be available throughout the day and night
- 1099 independent-contractor opportunity
- Greater control over schedule
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