Mental Health Specialist
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Job Description
Mental health specialist supporting Canadian disability claims at Manulife, an international financial services provider. Coaching case managers, reviewing claims, and advancing mental health management strategy.
Responsibilities:
- Review mental health disability claims and document reviews in the case management system
- Recommend mental health community resources to impact mental health recovery for Plan Members
- Support case managers in managing mental health disability claims
- Provide one-on-one coaching to case managers about mental health disability claims
- Serve as the go-to person for internal Disability Claims teams regarding mental health topics
- Develop and deliver training sessions to internal teams on mental health topics and updated case management requirements
- Support ongoing strategy development for managing mental health disability claims
- Participate in thought leadership and meet with Plan Sponsors
- Communicate with treatment providers as needed
- Participate in working groups to develop strategic initiatives
- Develop and drive implementation of innovations in mental health case management with internal teams
- Maintain current knowledge of mental health, disability management, and insurance practices
Requirements:
- Master’s degree in health sciences (or equivalent)
- Work experience in the clinical field of Mental Health
- Ability to coach and influence
- Passion working as part of a team
- Superior collaboration skills
- Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
- Analytical skills
- Ability to re-prioritize, work under pressure and manage time effectively
- Strong presentation skills and experience
- Excellent verbal and written communication skills
- Solid working knowledge of PC applications
Benefits:
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health coverage
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance
- Learning and career development support
- Well-being and inclusion support
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