Merchant Success Manager
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Job Description
Merchant Success Manager at Skio driving strategic success for e-commerce subscription brands. Advising clients on best practices and collaborating with product teams for innovation.
Responsibilities:
- Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands.
- Advise C-Suite, VP-level, leadership, and relevant stakeholders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation.
- Serve as the strategic voice of the Managed merchant internally, working closely with Product and Engineering teams.
- Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions.
- Help merchants see how Skio fits into their entire tech stack to drive long-term success.
Requirements:
- 5–20 years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem.
- Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform.
- A history of managing portfolios with multi-million dollar ARR and a knack for consistently hitting (and exceeding) goals.
- Exceptional ability to lead Executive Business Reviews (EBRs), turning complex data into clear, actionable, multi-year strategic plans.
- High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders.
- A resourceful, "get it done" mindset necessary for thriving in a high-growth, technically focused company.
Benefits:
- Make a Massive Impact: You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save.
- Work with the Best: We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want.
- Live our Values: We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent.
- Remote-First Culture: Do world-class work from wherever you are. No commute, no borders—just high-impact results.
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