Mortgage Compliance Officer
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Job Description
Remote Mortgage Compliance Officer reviewing Australian mortgage files for compliance and quality. Supporting brokers and improving lending processes for Wingman Group.
Responsibilities:
- Review loan files before submission and/or settlement for completeness and accuracy
- Check applications against lender requirements and Australian mortgage compliance standards
- Review broker notes, client information, supporting documents, and compliance records
- Verify income, liabilities, expenses, assets, and other financial information
- Identify missing information, errors, inconsistencies, and potential compliance issues
- Raise issues with brokers and follow up on outstanding compliance items
- Conduct regular quality checks and audits on completed and in-progress loan files
- Ensure compliance documents, disclosures, consents, and records are completed and stored
- Monitor broker adherence to processes and SOPs
- Track errors and recurring issues and provide feedback to brokers and management
- Assist with process improvements and SOP updates
- Maintain quality and compliance reports and provide updates on findings and trends
- Support the team with compliance-related queries and clarify process requirements
Requirements:
- Experience in Australian mortgage broking, preferably in a QA, compliance, loan processing, or broker support role
- Good understanding of Australian lending and mortgage compliance requirements
- Strong knowledge of loan documentation and the end-to-end mortgage process
- High attention to detail and ability to identify errors or missing information
- Comfortable reviewing multiple files and working against deadlines
- Strong communication skills when providing feedback to brokers
- Experience with mortgage CRMs such as Infynity, Mercury, AOL, MyCRM, or similar is an advantage
- Ability to work from 7AM to 4PM MNL time, Mondays to Fridays
- Willingness to comply with BIR self-registration as part of the pre-employment process
- English proficiency test required
- Personality test required
- Device specifications, internet speed, equipment, and work setup screenshots required
- Video introduction and one-minute sample voice call required
Benefits:
- Work-from-home setup
- Full-time, permanent employment
- Monday-to-Friday schedule
- Contract under Singapore Law through Philippines Resources Pte. Ltd.
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