Network Vendor Manager
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Job Description
Network Vendor Manager at SafeRide Health leading transportation provider partnerships. Driving performance and accountability while fostering team development in a remote-first work environment.
Responsibilities:
- Build and manage strategic relationships with transportation providers, aligning their business goals with SafeRide’s performance expectations and growth strategy
- Drive provider performance through regular scorecard reviews, SLA monitoring, and continuous feedback loops
- Partner with providers to expand geographic coverage while optimizing for quality, cost-effectiveness, and scalability
- Collaborate with Complaints & Grievances (C&G) teams to implement corrective action plans and improve provider performance
- Monitor vendor activity to ensure adherence to compliance standards, including prevention of fraud, waste, and abuse
- Serve as the primary escalation point for ride-related issues, ensuring timely and successful resolution in partnership with internal teams
- Lead, coach, and develop a team of Network Specialists, fostering accountability, performance, and professional growth
- Partner cross-functionally with internal stakeholders to align network capabilities with business needs and operational strategy
- Guide providers in adopting SafeRide’s technology and operational processes to improve efficiency and service delivery
Requirements:
- Minimum of 2 years of vendor management experience with a proven ability to build and maintain strong external relationships
- Demonstrated experience influencing stakeholders and driving performance outcomes through partnership and accountability
- Strong communication skills (written and verbal), with the ability to effectively present, influence, and resolve challenges
- Experience monitoring and managing performance metrics (e.g., SLAs, scorecards, KPIs)
- Ability to think strategically, anticipate challenges, and align actions with broader organizational goals
- Experience negotiating with external partners to resolve issues and drive mutually beneficial outcomes
- Ability to manage competing priorities in a fast-paced, evolving environment
- Willingness to travel up to 25% for provider meetings and relationship management
Benefits:
- We offer a remote-first work environment
- Competitive compensation
- Comprehensive benefits including: Career growth and development opportunities in a mission-driven organization
- Competitive salary, annual bonus opportunities, and equity options
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
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