Onboarding Agent
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Job Description
Onboarding Agent verifying legal documents and configuring company profiles for SiFi’s B2B fintech spend-management platform. Ensuring KYC/AML compliance and accurate client onboarding.
Responsibilities:
- Review and validate legal documentation submitted by customers, including Memorandum of Association (MoA), Commercial License, and other company documents
- Create and configure new company profiles in SiFi’s BackOffice system accurately and promptly
- Ensure required fields and data points are correctly populated, including company details, ownership structure, and authorized users
- Communicate with internal teams and occasionally customers to clarify or request missing or inaccurate information
- Ensure onboarding procedures adhere to internal policies, KYC/AML requirements, and regulatory compliance
- Flag and escalate discrepancies or red flags in customer documents to the compliance team
- Support process improvements and contribute to onboarding SOP documentation
Requirements:
- Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field
- 1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment
- Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records
- High attention to detail and strong organizational skills
- Experience working with BackOffice systems, CRM platforms, or onboarding tools is a plus
- Excellent communication skills in English
- Arabic language proficiency is a strong advantage
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Benefits:
- Remote work
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