Client Care Agent
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Job Description
Remote Client Care Agent supporting Collette’s inbound and outbound customer service and tour bookings. Explaining travel products, upgrades, and reservation changes for a North American tour operator.
Responsibilities:
- Service Collette customers in an inbound and outbound telephone contact environment
- Support the sales team and product line under the Retail division of the Client Care Center
- Answer inbound calls and route them to the correct team
- Educate customers on Collette product offerings and travel advantages
- Build and confirm tour packages in the internal reservation system
- Explain offers and upgrades across tour components
- Review and complete Retail booking notations requiring Client Care Center action
- Handle tour changes, flight schedule changes, re-booking components, additional information requests, and follow-up notes
- Meet and exceed qualitative and quantitative performance goals and standards
Requirements:
- Call Center and/or travel industry experience is a plus
- Strong attention to detail
- Ability to organize and prioritize day-to-day activities in a fast-paced environment
- Strong computer skills
- Working knowledge of Microsoft Excel, Outlook and Word is ideal
- Ability to handle customers with a high level of continuous professionalism
- Ability to work effectively with all members of the team
- Curiosity and continuous learning mindset
- Ability to explore and leverage AI and other emerging technologies
- Ability to work nights and weekends
- Some higher education preferred, but not necessary
Benefits:
- Medical, Dental, and Vision coverage
- Peloton One Membership
- Generous PTO
- Paid holidays
- Paid birthday
- Paid volunteer hours
- 401(k) with company match
- Paid parental leave
- Paid bereavement leave
- Employee Assistance Program
- Tuition reimbursement
- Exclusive travel discounts and incentives
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