Onboarding Coordinator
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Job Description
Onboarding Coordinator supporting consultant onboarding, compliance, and screening for Oxford. Managing Form I-9 verification, service desk requests, records, and consultant communications remotely in Massachusetts.
Responsibilities:
- Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements
- Guide consultants through the screening process and review screening results for accuracy and completeness
- Resolve routine, non-adverse discrepancies and escalate potential adverse-action results to appropriate internal teams
- Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews
- Shift between Onboarding and Screening responsibilities based on business needs
- Maintain accurate electronic records and documentation
- Perform compliance and quality-assurance administrative functions, including document and form preparation
- Interact with Onboarding, Screening, Human Resources, and Legal representatives to resolve compliance matters
- Communicate with consultants and internal stakeholders via email, Microsoft Teams, and phone
- Provide back-up to Onboarding and Screening team members
- Perform other duties as assigned
Requirements:
- Bachelor’s degree or equivalent required
- Customer service experience required
- Background screening or onboarding experience preferred
- Salesforce experience preferred
- Experience with Form I-9 or background and drug screen vendors
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office applications
- Ability to maintain regular attendance and work the required hours
- Working knowledge of compliance requirements
Benefits:
- Holiday pay
- Paid time off
- Medical benefit plan
- Dental benefit plan
- Vision benefit plan
- Life benefit plan
- Disability benefit plan
- Flexible spending accounts
- Health savings accounts
- Employee tuition reimbursement
- Student debt assistance
- 401(k) Retirement Savings Plan
- Reasonable accommodation for individuals with physical and mental disabilities
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