Onboarding Specialist, German Speaking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Onboarding Specialist guiding German- and English-speaking customers through Wordly’s real-time translation platform. Leading onboarding, training, technical support, and customer advocacy for global clients.
Responsibilities:
- Serve as the customer's main point of contact during initial onboarding
- Understand clients' business and technical needs
- Own the onboarding process and coordinate with clients and internal teams
- Lead onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings
- Train customers through coaching sessions and answer questions via video and email
- Provide technical and consultative customer support
- Guide customers on Wordly platform best practices
- Assist the Customer Success Team with workflows and data for tracking and reporting
- Advocate for customers and provide insight into their experience and product needs
- Develop, improve, and innovate the onboarding playbook
- Answer customer emails and chats as part of first-line support
- Investigate and troubleshoot customer situations
- Answer the 24/7 emergency line on a rotating basis
Requirements:
- German and English language skills
- Strong English skills, written and verbal
- Ability to deliver training in German
- Experience presenting to groups of customers virtually
- Some experience in customer service, onboarding, software integration, or equivalent experience
- Familiarity with a CRM
- Ability to explain technical concepts to non-technical audiences
- Ability to work in a fast-paced and changing environment
- High enthusiasm, curiosity, initiative, commitment, and professionalism
- Strong work ethic
- Ability to be located in Europe, with preference given to candidates in the UK
Benefits:
- Remote work and a great work-life balance
- Office space in Los Altos, California available for San Francisco Bay Area residents
- Opportunity to work with a fast-growing startup in a hot market
- Passionate, innovative team environment
- Work with industry veterans and senior tech professionals
Similar Jobs
Onboarding Manager
Retirement onboarding manager leading plan implementation, compliance review, and client coordination for Strongpoint Partners’ tech-enabled retirement services platform. Coaching specialists and improving scalable onboarding operations.
Senior Onboarding Manager
Senior Onboarding Manager streamlining PSP KYC/KYB launches for a global iGaming payments company. Managing compliance, payment readiness, automation, and provider hand-offs across Europe.
Client Onboarding Analyst – New Plans
Client Onboarding Analyst managing 401(k) plan onboarding on Ubiquity’s recordkeeping platform. Coordinating plan documents, payroll integration, compliance, and sponsor education through go-live.
Client Onboarding Analyst
Client Onboarding Analyst supporting Ubiquity’s 401(k) plan setup, conversions, and client servicing. Managing cases, documentation, meetings, and cross-functional coverage.
Onboarding Manager
PSP Onboarding Manager accelerating global payment provider launches for an iGaming company. Managing KYC/KYB, contracts, compliance documentation, testing, and AI-enabled onboarding operations.
Manager, Onboarding Operations
Manager leading AMER onboarding operations for Remote’s global employment platform. Improving compliance, team performance, employee experience, and AI-enabled workflows.
Senior Fund Accountant – Client Onboarding
Senior Fund Accountant leading fund-data conversions, reconciliations, and client onboarding. Supporting Gen II’s private-capital fund administration through accounting-system setup and quality control.
Senior Fund Accountant – Client Onboarding
Senior Fund Accountant leading fund onboarding, reconciliations, and historical data migration. Supporting Gen II’s private capital fund administration through accounting systems and client transitions.
Customer Onboarding Manager
Customer Onboarding Manager leading onboarding, training, and expansion for ECP’s senior-living SaaS customers. Improving speed-to-live, OnRamp workflows, and team performance.
Client Onboarding Specialist
Client Onboarding Specialist guiding veterinary clients through GeniusVets platform and website implementation. Managing onboarding projects, training, marketing systems, and client success.
Senior Planner, Training & Onboarding Manager
Senior planner enablement manager building onboarding, upskilling, and coaching programs. Supporting Facet’s holistic financial advice platform and planner development lifecycle.
Client Onboarding Consultant, Healthcare Revenue Cycle
Client onboarding consultant managing healthcare revenue-cycle implementations at Experian. Improving onboarding operations through automation, AI, and expert project guidance.
Financial Services Onboarding Specialist
Financial Services Onboarding Specialist guiding compliant provider, TPA, and employer onboarding. Supporting Nomi Health’s mission to simplify healthcare payments, banking, and operational data.
Mandarin Product Support, Onboarding Specialist
Mandarin product support specialist onboarding and supporting China-based customers. Conducting Mandarin training and coordinating product issue resolution with internal teams.
SaaS Onboarding Specialist
SaaS onboarding specialist guiding home-service professionals through Housecall Pro adoption. Supporting activation, product utilization, retention, and customer success.
Onboarding Specialist II
Onboarding Specialist II managing compliant employee onboarding for Modivcare’s home-care workforce. Completing documentation, audits, HR-platform updates, and bilingual English-Spanish new-hire support.
Onboarding Specialist
Onboarding Specialist helping Gymdesk’s fitness and wellness businesses migrate data, configure software, and train staff. Managing high-volume customer launches and feedback.
Onboarding Specialist
Implementation Manager onboarding restaurant customers through Slang AI’s conversational voice platform. Guiding setup, integrations, adoption, and early customer success.
Physician Liaison – Onboarding Manager
Physician operations manager supporting physician engagement, onboarding, and clinical innovation. Improving healthcare operations and patient care outcomes at SimonMed imaging.
Onboarding Specialist, Night Shift
Onboarding Specialist managing onboarding, background checks, and HR records for ISTA Solutions, an outsourcing/offshoring company. Supporting recruitment administration and candidate coordination on night shift.