Onboarding Project Manager
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Job Description
Onboarding Project Manager at Rimini Street managing client onboarding projects remotely in Brazil. Leading teams to assure successful onboarding and client satisfaction.
Responsibilities:
- Responsible for successful, on-time completion of client onboarding projects
- Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
- Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
- Provide pre-sales client onboarding assistance for the sales organization
- Ensures onboarding tasks are performed in accordance with ISO processes
- Maintain up-to-date project information in Salesforce.com and other systems
- Manage client communications and escalations during the onboarding process
- Provide detailed and timely status reporting to internal management team
- Assure excellent client satisfaction with entire onboarding process
- Identify and propose onboarding innovations and improvement opportunities
Requirements:
- Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
- Project Management certification or equivalent desired
- Significant consulting or project management experience working with SAP, Oracle EBS Applications or Oracle Database solutions, including strong client management experience
- 5+ years ERP application implementation and/or upgrade project management experience
- Fluency in English and Portuguese is essential
- Fluency in French is preferred
- 5+ years technical project management experience
- Escalation management experience
- Negotiation and objection-handling skills
- Ability to work well in a cross-functional, matrix management environment
Benefits:
- Compensation, bonuses, and benefits to match the skills of our top-performing team members
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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