Onboarding Specialist
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Job Description
Onboarding Specialist helping Gymdesk’s fitness and wellness businesses migrate data, configure software, and train staff. Managing high-volume customer launches and feedback.
Responsibilities:
- Project manage onboarding for 40-50 customers monthly via phone, email, and video calls
- Support customer data migration using export and import tools
- Assess customer-specific needs and guide configurations
- Train new customers and their staff on Gymdesk functionality
- Deliver an efficient customer launch experience
- Represent customer feedback to the Product team
- Proactively address issues and manage escalations
- Collaborate with the Vice President of Customer Success to build onboarding systems and playbooks
Requirements:
- 2-4 years of relevant onboarding, training, customer service, or project management experience
- Experience with data migration and Microsoft Excel
- Effective project management skills
- Ability to communicate effectively in written and verbal form
- Attention to detail and organization
- Proficiency using technology such as CRM and Slack in a remote environment
- Comfort working at a fast-paced and evolving company
- Ability to quickly learn new software products and become a product expert
Benefits:
- $32.5 million growth investment from Five Elms Capital positioning the company for growth (not an employee compensation benefit)
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