Onboarding Success Manager
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Job Description
Onboarding Success Manager delivering seamless onboarding experiences and guiding customers from sale to product adoption. Collaborates with cross-functional teams to maximize customer success.
Responsibilities:
- Deliver an effortless onboarding experience that sets customers up for long‑term success
- Own the entire onboarding journey, guiding customers from sale through adoption of products
- Lead customer meetings and create structured onboarding plans
- Manage progress to ensure implementations stay on track
- Coordinate cross‑functional teams to meet commitments and resolve issues quickly
- Translate customer needs into the right product setup and actions that maximize value
- Shape the customer’s early experience and lay the foundation for long‑term success
Requirements:
- Min 3+ years’ experience in project management, customer onboarding, or a similar role
- Certification in PMP, PRINCE2, or other project management certification is a plus, but not a requirement
- Demonstrated success in managing customer relationships and delivering projects on time and to plan
- Experience with change management and driving customer adoption of new technologies
- Excellent communication and interpersonal skills, with the ability to convey complex information clearly and effectively
- Problem-solving mindset with the ability identify innovative solutions
Benefits:
- Work From Home
- Equal opportunity employment
- Reasonable accommodations for applicants with disabilities
- Commitment to employee wellness and community contribution
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