Operations Support
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Job Description
Operations Support managing appointment scheduling and customer follow-up for outdoor living experts. Engaging with customers through calls and support campaigns in a growing company.
Responsibilities:
- Lead Intake & Appointment Scheduling
- Inbound Phone Handling & Call Routing
- Outbound Calling & Customer Follow-Ups
- Database Reactivation & Upsell Campaigns
- CRM, Project Tracking & Simple Quoting
- Social Media Management (Phase Two)
Requirements:
- Exceptionally Clear English Communication – Must speak clearly and patiently on the phone, especially with a 55+ customer demographic that sometimes has hearing difficulties.
- Dispatching or Routing Experience – Comfortable prioritizing schedules and calculating drive times to route field reps efficiently.
- Outbound Calling Comfort – Confident initiating calls, following up on leads, and re-engaging past customers without hesitation.
- Detail-Oriented & Organized – Crucial for managing scheduling, routing, and follow-up without anything slipping through the cracks.
- AI-Forward Mindset – Curious about and comfortable using AI tools to work smarter, since this is a heavily AI-enabled environment.
- Jobber Experience (Bonus) – Hands-on experience with Jobber is a huge plus; Service Titan or House Call Pro experience also welcome.
- GoHighLevel Familiarity – Their internal system is a white-labeled GHL setup, so prior exposure is a real advantage.
- Canva or CapCut Skills – Light graphic design or video editing skills for future social media support.
- Home Services Background – Experience supporting contracting, construction, or home services businesses is a strong plus.
Benefits:
- 13th Month Bonus (Wild right?! 🤯)
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
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