Operations Support Team Delivery Specialist
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Job Description
Delivery Specialist managing end-to-end operations and complex cases for Alight Solutions. Collaborating cross functionally to ensure compliance and meet service level agreements.
Responsibilities:
- support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements
- collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes
- manage complex operational tasks, escalations, report and data analysis, and daily delivery activities
- process end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products
- execute inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems
- identify, research, and resolve eligibility, enrollment, and file mismatches through root cause analysis
- communicate effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates
- support enterprise service delivery for business-as-usual work and new implementations or enhancements
- monitor and support service metrics in partnership with Analysts and Senior Analysts
- participate in onboarding, training delivery, coaching, and continuous improvement initiatives
- serve as an operational contact and backup Delivery Specialist for aligned clients and carriers
Requirements:
- good written and verbal communication skills
- proven time management and prioritization skills
- experience supporting small to medium operational projects and service delivery
- intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote
- working knowledge of CRM systems, including basic to intermediate reporting and advanced finds
- ability to analyze data, identify root causes, and document resolutions using available tools
- experience collaborating cross functionally with Client Delivery and Carrier Delivery teams
- familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs
- proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint
- working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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