Senior Consultant, Process Improvement
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Job Description
Senior Consultant, Process Improvement at TTEC improving processes and driving quality outcomes while working remotely in the Philippines.
Responsibilities:
- Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives aligned to strategic objectives and OKRs.
- Lead high impact DMAIC/DMADV projects from charter to control, using statistical methods and data visualization to quantify baselines, measure impact, and sustain gains, standardize processes and controls; implement PokaYoke, 5S, SMED, and visual management where applicable.
- Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving).
- Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements postimplementation and use statistical analysis (e.g., hypothesis testing, regression, DOE, capability analysis) to validate root causes and solutions.
- Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails and improve flow metrics (cycle time, WIP, throughput, predictability), reduce handoffs, and optimize value delivery across teams of teams.
Requirements:
- Lean Six Sigma Black Belt (from a recognized certifying body) with 5–8+ years leading cross-functional process improvement initiatives.
- Demonstrated success delivering hard-dollar savings and measurable performance uplift in complex, multi-stakeholder environments.
- Strong command of DMAIC/DMADV, value stream mapping, and statistical analysis (Minitab, JMP, or equivalent).
- Experience working within Agile/Lean Portfolio environments; familiarity with Scrum and Kanban practices.
- Exceptional facilitation, executive communication, and stakeholder influence skills.
Benefits:
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- A great compensation package and performance bonus opportunities
- Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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