Operations Trainer
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Job Description
Operations Trainer creating engaging onboarding and ongoing training programs for Kin's Operations team. Supporting learners in developing skills and confidence for success in their roles.
Responsibilities:
- Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions
- Deliver ongoing learning sessions and skill development programs for tenured employees
- Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development
- Assess learner progress through evaluations, coaching, and structured feedback
- Provide guidance and support to help learners build the knowledge, behaviors, and confidence needed to succeed in their roles
- Identify trends in learner performance and training outcomes to inform improvements to training programs
- Share insights and feedback with training leadership to enhance training effectiveness and learner engagement
- Partner with instructional designers and knowledge management specialists to ensure training materials remain accurate and effective
- Collaborate with Operations leaders and subject matter experts to incorporate operational insights into learning experiences
Requirements:
- Active personal lines insurance license
- 2+ years of experience in training, facilitation, learning and development, operations enablement
- Strong facilitation and presentation skills with the ability to engage diverse audiences in virtual or in-person settings
- Ability to communicate complex processes and concepts clearly and effectively
- Experience coaching learners and providing structured feedback to support skill development
- Strong collaboration skills and the ability to work effectively with cross-functional partners
- Strong problem-solving and critical thinking skills to adapt training based on learner needs and feedback
Benefits:
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
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