Outbound Sales Specialist
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Job Description
Outbound Sales Specialist responsible for generating leads and converting them into qualified opportunities for HVAC, Plumbing, & Electrical services. Engaging customers and enhancing their experience through proactive sales efforts.
Responsibilities:
- Increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers
- Maintain records of customer interactions, recording details including the actions taken
- Ensure follow up calls/call backs are being made to customers
- Update existing customer information into system
- Maintain Key Performance Indicators (KPI’s) as required on a daily basis
- Identifying and qualify leads to create a robust sales pipeline
- Present products or services effectively, addressing customer needs and objections
- Collaborate with internal teams to ensure smooth onboarding and customer success
- Provide feedback to marketing and product teams on customer trends and opportunities
Requirements:
- HS Diploma or GED
- 1+ year of customer service experience, preferably with setting appointments
- Ability to be persuasive, sell services, and handle objections/rejections
- Proficiency with Microsoft Office
- Preferred experience using a Customer Service Software such as Service Titan
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills
Benefits:
- Medical, Dental & Vision Insurance
- Pet Insurance
- 401k with 4% company match
- PTO
- Paid Holidays
- Paid Wellness Time
- Company Provided Equipment
- Employee Discounts
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